Privacy Policy

Effective Date: 25th Dec. 2024

At QuickFix, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, and mobile app. By using QuickFix services, you agree to the practices outlined in this Privacy Policy.

Information We Collect

We collect personal information that you provide directly to us when you use our services. This may include:

  • Personal Information: Name, phone number, email address, billing and shipping addresses.
  • Payment Information: Credit card details or other payment methods.
  • Service Details: Preferences, order history, special instructions for services like laundry, dry cleaning, car wash, or house cleaning.
  • Location Information: We may collect your location for service delivery purposes, such as car wash and house cleaning appointments.
  • Usage Data: Information about how you interact with our website or mobile app, such as IP addresses, browser types, and pages visited.
How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide our services: To process orders, schedule services, and communicate with you about your requests.
  • To improve our services: To personalize your experience and improve the functionality of our website and app.
  • For payment processing: To securely process payments for services rendered.
  • To send communications: To send you updates about your orders, promotional offers, service reminders, or customer support inquiries.
  • For legal and regulatory purposes: To comply with legal obligations or resolve disputes.
How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your personal information with third-party vendors who assist us in providing services, such as payment processors, delivery partners, and cleaning staff.
  • Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and access controls. However, no data transmission over the internet can be guaranteed 100% secure, so we cannot ensure the complete security of your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and app. Cookies are small files stored on your device that help us remember your preferences and activity. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can access and update your personal information by logging into your account or contacting us directly.
  • Opt-out of Marketing Communications: You can opt-out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email we send you or by contacting us directly.
  • Deletion: You can request the deletion of your personal information, subject to certain legal exceptions (such as fulfilling pending transactions or legal obligations).
Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will take steps to delete such information.

Third-Party Links

Our website and app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: hello@quickfix.ng
Phone: +234 813-730-6404