Terms and Conditions

Effective Date: 25th Dec. 2024

Welcome to QuickFix! By accessing or using our services, website, or mobile app (collectively referred to as "Services"), you agree to comply with and be bound by these Terms of Use ("Terms"). Please read these Terms carefully before using our Services. If you do not agree to these Terms, do not use our Services.

Acceptance of Terms

By using our Services, you agree to these Terms and any additional terms or policies that apply to specific services we offer. We reserve the right to modify, update, or change these Terms at any time, and such modifications will be effective once posted on our website. You are responsible for reviewing these Terms periodically to stay informed of any updates.

Services Provided

QuickFix provides the following on-demand services:

  • Laundry & Dry Cleaning: Pickup, cleaning, and delivery of laundry and dry cleaning items.
  • Car Wash & Detailing: Mobile car wash and detailing services at your location.
  • House Cleaning: Cleaning services for homes, including standard cleaning and deep cleaning options.

Our Services are available through our website and mobile app, which allow you to place orders, schedule services, and make payments.

Eligibility

To use our Services, you must be at least 18 years old and capable of forming legally binding contracts. By using the Services, you represent and warrant that you meet these requirements. If you are under 18, you may use our Services only with the involvement of a parent or guardian.

Account Registration and Security

To access certain features of the Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Service Scheduling and Cancellation
  • Scheduling: You can schedule Services via our website or mobile app. The availability of our services may vary depending on your location and the type of service requested.
  • Cancellations: You may cancel or reschedule your service appointment up to [X hours] before the scheduled time. Cancellations made after this time may incur a cancellation fee as outlined on our platform.
  • Service Modifications: If you need to modify the details of your scheduled service (e.g., location, items, cleaning preferences), please do so at least 24hrs in advance.
Payment and Fees

By using our Services, you agree to pay the applicable fees for the services you select. Payment for services is processed through our third-party payment provider, and you agree to provide valid and accurate payment information. Prices for services are listed on our website and may vary based on the service type and location.

QuickFix reserves the right to change the pricing for our services at any time, but we will notify you of any significant changes.

Refunds and Disputes

If you are not satisfied with a service provided, please contact our customer support team within 24hrs of your service completion. We may offer a re-service depending on the situation. Refunds are not guaranteed and are at the sole discretion of QuickFix.

Any disputes regarding charges must be reported within 24hrs after the service date.

User Responsibilities

You agree to:

  • Provide accurate, complete, and up-to-date information when scheduling services.
  • Ensure that the location where services are provided is safe and accessible for our staff.
  • Comply with all local laws and regulations related to the services you are requesting.
  • Not use our Services for any unlawful, harmful, or fraudulent purposes.
Intellectual Property

All content, trademarks, logos, and intellectual property on our website, app, and marketing materials are owned by or licensed to QuickFix and are protected by copyright and trademark laws. You may not use, copy, or distribute any content without prior written consent from QuickFix.

Limitation of Liability

To the fullest extent permitted by law, QuickFix is not liable for any indirect, incidental, special, or consequential damages arising out of your use or inability to use our Services. Our liability is limited to the amount you paid for the service giving rise to the claim.

We do not guarantee that our Services will be uninterrupted or error-free, and we are not responsible for any delays or failures outside of our control.

Indemnification

You agree to indemnify, defend, and hold harmless QuickFix, its affiliates, employees, and partners from any claims, damages, losses, and expenses (including legal fees) arising out of your use of our Services, violation of these Terms, or infringement of any third-party rights.

Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Services, you consent to the practices described in our Privacy Policy.

Termination

We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, if you violate these Terms or engage in any conduct that we deem harmful to the business or other users.

Governing Law

These Terms are governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the competent courts of Lagos State in Nigeria.

Changes to These Terms

We may update or modify these Terms at any time. When we make changes, we will update the "Effective Date" at the top of this page. It is your responsibility to review these Terms periodically to stay informed of any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: hello@quickfix.ng
Phone: +234 813-730-6404